How can we help?

Quickflix Play is New Zealand’s only online Movie & TV subscription streaming service, offering hundreds of movies and TV shows to stream on-demand for one simple monthly fee. Quickflix Play can be accessed across a range of internet connected devices including:

• PC & Mac
• iPhone, iPad & iPod Touch.
• Xbox
• Playstation 3®
• Sony Bravia TVs, Blu-ray players and BD Home Theatre Systems
• Panasonic TVs with Viera Connect
• Samsung SmartHub TVs, Blu-ray Players & Home Theatre Sytems (2012 Models)
• Samsung Galaxy devices
• DishTV smartvu Dongle

Quickflix Pay Per Play also allows you to purcahse Movies for viewing on an individaul basis. Quickflix Pay Per Play is currently only available on PC & Mac, 2012 model Samsung TVs, Blu-rays and Home Theatre Systems featuring the Samsung SmartHub and 2011 & 2012 model Panasonic TVs with Viera Connect.

To become a Quickflix Member and watch Pay Per Play Movies or take up a Quickflix subscription, you must be a New Zealand resident, at least 18 years of age, have a valid credit card or PayPal account and an email address.

You can get unlimited access to the Quickflix streaming library for just $14.99 per month with a one-off Joining Fee of $5.00 with your first monthly payment that includes a free Pay Per Play credit (worth up to $6.99). Click here to start your 14 Day Free Trial!

Charges for data usage by your Internet Service Provider (ISP) are not included or covered by your Quickflix subscription. We suggest speaking with your ISP if you have any concerns about your data usage. Please note that some ISPs zero-rate Quickflix, so any data you use watching Quickflix content will not count towards your monthly allowance.

No. With a Quickflix subscription you can stream as many of the Movies and TV Shows in our catalogue as you like and as often as you like.

To cancel your subscription please call our Member Care Team. Your monthly subscription charge will not be refunded of part refunded if you choose to cancel part way through a billing period.

Pay Per Play movies are priced between NZ$4.99 and NZ$6.99. Each purchase allows you a 48 hour window during which you can play the movie an unlimited amount of times on one unique device. If you wish to watch the same Pay Per Play movie on a different device within the same 48 hour window, you will need to purchase the title again to play it on that device.

Pay Per Play movies are the same price regardless of whether you have a Quickflix Subscription package.

You will have 48 hours from the time of purchase to watch the movie as many times as you like on the same device.

You can check your purchase history and the dates for all viewing rights for your Pay Per Play movies under My Account.

No. Anyone in New Zealand can purchase a Quickflix Pay Per Play movie . All you need to do is join Quickflix as a Member, provide your payment details and you can be watching a movie instantly! Joining Quickflix is free and there are no commitments required to make any further Pay Per Play or Subscription purchases.

To get the most out of Quickflix streaming you will need a minimum connection speed of 1.5Mbps. To view high definition movies on Sony Bravia devices you will need a service that operates at a speed of at least 3.5Mbps.

The number of devices you have connected to your internet connection may also affect the speed of your broadband service. For optimal streaming performance please make sure you have closed any other interent connected devices or applications that may be using up bandwdith. The quality of your broadband service may also vary at different times of the day which is internet service provider dependent.

Note: If you are on a public Wi-Fi connection you may be prevented from streaming video content if the Wi-Fi connection has a firewall in place.

No. Quickflix is a streaming based service, so your viewing device has to be connected to the internet in order to stream and watch content.

Depending on the speed of your Internet connection, you may need to allow a few minutes for your movie to buffer before the title starts to play. Buffering is when your device is loading enough of the stream in advance so that you can enjoy continuous uninterrupted playback thereafter.

Check that the audio and picture settings on your TV or device are set correctly by trying to play some other video or audio content, then try to play the title again. Please also refer to the other questions and advice in this section in case these can address the problem.

If you are still experiencing problems, please contact our Member Care Team.

Check your internet connection is still active. You can do this by opening an internet browser and entering a web address and/or checking that the lights on your router or modem are still on. We also suggest that you check other household members are not attempting to download large files which may affect your service.

Exit then restart the Quickflix service and attempt to play the title again or select another title. Please also refer to the other questions and advice in this section in case these can address the problem.

If you are still experiencing problems, please contact our Member Care Team.

To watch high definition content you will need a minimum connection speed of 3.5Mbps. The quality of your broadband service may vary at different times of day which is dependent on your Internet service provider. For the best Quickflix viewing experience, we suggest that you limit the number of other devices using your internet connection.

If you have a Quickflix subscription you can stream Movies & TV Shows on up to 5 different unique devices (PCs, Macs, Connected TVs, Tablet & Mobile devices) and on up to 3 devices simultaneously. 

Each new device will automatically be registered on your quickflix account when you first stream a Movie or TV show from it. If you have reached your limit of 5 unique devices, you will need to deregister an existing device before you can register another device. To manage your device registrations head to the My Account section of the Quickflix website and select the Manage My Devices tab.

A unique device may be registered and deregistered at will. If a device has been registered to two different Quickflix accounts within the previous 12 months, it cannot be registered to another account. Please refer to our Terms and Conditions for further information.

For Sony Bravia devices you will also need to de-register your device with Sony on the Sony website: http://internet.sony.tv/Quickflix. Detailed instructions can be found in the Sony Bravia User Guide at the bottom of this page.

Please note that deregistering a device does not cancel your subscription; to cancel your subscription please call our Member Care Team.

To stream Quickflix Movies or TV Shows on a PC or Mac you will need the following minimum operating hardware and software:

PC          

• Minimum operating system of Vista (2007) or newer such as Windows XP or Windows 7.
• x86 or x64 gigahertz (GHz) or higher processer with 512MB RAM.
• Microsoft Silverlight 4.0 minimum.

MAC     

• Minimum operating system of OS X 10.6 or newer
• Intel CPU
• Microsoft Silverlight 4.0 minimum.

Note: Microsoft Silverlight is a piece of software that is required to use our streaming platform. It can be downloaded for free from Microsoft here. [http://www.microsoft.com/Silverlight]

Microsoft Silverlight is a free web media player that enables to you access rich internet applications and media such as Quickflix streaming.  

To stream quickflix Movies & TV Shows you will need to install Microsfot Silverlight to your PC or Mac.  All you have to do is select your first title and we'll do the rest for you.   If you've already installed Silverlight, we'll do a quick check and ensure you have the latest version before playback commences.

To get the best playback experience it's important that you close all other applications whilst streaming titles, and ensure you only have one stream playing at a time.

Click here for more information on Microsoft Silverlight.

For the best performance on a PC we recommend Internet Explorer 8 (or above) or Chrome 4 (or above). For Mac users, we recommend using Safari (4 or above) or Chrome (5 or above) browsers. You may experience difficulties using Silverlight via the Firefox Browser

If you are using the Silverlight player with a Firefox browser for the first time you may experience some performance issues with trying to view movies in the full-screen mode.

This is a known issue and we have developed a workaround to enable you to watch streaming titles full-screen from Firefox:

1. Open an alternative browser such as Internet Explorer 8, Chrome or Safari & select a Quickflix Movie to stream.
2. When the movie starts streaming in the alternative browser, select the full-screen mode.
3. You should then see a Silverlight pop-up box asking you to confirm the full-screen settings; select “Yes” and tick “Remember my answer”.
4. Return to using your Firefox browser and the Silverlight settings for full-screen mode should now be active.  We also recommend that you restart Firefox.

Yes you can. All you need is a suitable cable (we recommend HDMI as it will carry both video and audio) and then plug one end into your computer and the other end into your TV, select the HDMI input on your TV and you’re ready to go!

If you don’t have an HDMI cable (or HDMI ports on both your computer and TV) you can use other cables but that means you will also need to connect up your audio separately.

A tablet, laptop or desktop that runs Windows 8 (32 / 64 bit) or Windows RT.

Navigate to the Windows Store from the Metro screen.

Search for Quickflix and install the free app.

Once you have downloaded and opened the Quickflix Windows 8 App, select ‘Your Account \ Sign In’ from the Settings menu or from any Movie or TV episode page. Enter your Quickflix email address and password and select Submit.

Once you have entered your Quickflix Account details you will remain signed in on each subsequent application start-up.

 If you wish to Sign Out of the  Quickflix Windows 8 App you can do so at any point from the Settings menu.

Your Windows 8 device will automatically be registered to your Quickflix account when you stream your first title.

To use the Quickflix app, you need the following:

• An Xbox LIVE Gold membership
• At least 75 megabytes (MB) of available space
• A Quickflix Play or Post & Play subscription

1. On your console, sign in with your Xbox LIVE gamertag. (Xbox LIVE Gold Membership is required.)
2. Go to Apps and select Browse Apps.
3. Browse for Quickflix.
4. Select Quickflix to download and install the app. After the download, the app automatically starts, and you can browse through the catalog and view details about the available content.

Once you have downloaded and opened the Quickflix App, select 'Sign In to Quickflix' from the Settings menu or from any Movie or TV episode page. Enter your Quickflix Username (your email address) and password and select login. 

Once you have entered your Quickflix Account details once they will be associated with your Xbox profile and you will not need to re-enter them the next time you use the Quickflix App with the same Xbox profile.

If you wish to Sign Out of the Xbox App you can do so at any point from the Settings menu.

Yes, Kinect works with Quickflix. You will be able to search, play, pause, fast-forward and rewind faster by using your voice or by hand gestures.

Not just yet but Quickflix Pay Per Play will be coming soon to the Xbox App.

There are two Parental Control systems that co-exist on the Xbox.

Xbox Family Settings

If you use the Xbox Family Settings to control which movies and TV shows can be watched through Xbox LIVE, the Quickflix app will follow these settings. For example, if you prohibit watching of TV-MA-rated programs on your console, those programs will be marked with a "restricted video" icon in the Quickflix app. To play a locked item, an adult must enter the Family Settings pass code.

Quickflix Parental Controls

If you have activated the Quickflix Parental Control system via the Quickflix website, the Xbox App will require you to enter your Quickflix Parental Control PIN.

If you have both systems activated you will be required to enter two PINs for restricted content. If your PINs are different for the Xbox and Quickflix systems, be sure to enter the correct PIN in the corresponding fields.

You will require an Xbox LIVE gold membership in order to access and downlaod the Quickflix App.

Please refer to the Xbox website for more information.

Select the Quickflix logo from the cross media bar on your Playstation to open up the Quickflix Playstation application.

You will need to download the Quickflix app from the Apple App store.  To find the app, enter Quickflix into the search field of the App store and download the app for free of charge.

No. Our obligations with regards to copy protection prevents this functionality.

This functionality is native to these Apple devices.   To resume the title once you have removed your headphones, tap the screen to present the player controls and press the play button.

Check your internet connection is still active.  You can do this by opening a browser on your iPhone or iPad and attempt to access a different website.  If you are using WiFi, we also suggest that you check other household members are not attempting to download large files which may impact your service.

If you are experiencing difficulties with the App, we suggest you undertake a hard reset of your iPhone or iPad.  To do this press and hold the power button until you see the Power Off option on the device screen.  If that doesn’t work, we recommend you follow the steps below:

1. Close the app.

2. Double-click the home button which should show the multi-tasking shelf.

3. Locate the Quickflix app icon and hold your finger on it until the 'X' appears and close it.

4. Close the multi-tasking shelf by double-clicking the home button again.

5. Go to Settings and put the device into 'airplane mode'. Then retrun back to connected mode.

6. Relaunch the app and try to stream again.

To access Quickflix on Sony Bravia devices, you’ll need to register your device via Sony first:

Step 1:

Using your PC or MAC open a browser and head to http://account.sonyentertainmentnetwork.com

Step 2:

Create or Sign-In to your Sony Account.

Step 3:

From the Home tab, click 'Activate a Device' and follow the instructions to register your Sony device to your Sony Account. If you have already activated your device proceed to Step 4 below.

Step 4:

From the Home tab, click on the 'Manage Premium Services' link and then select Quickflix from the list of Premium services and click on the 'Enable Service' button.

Step 5: 

You will then be redirected to the Quickflix website; follow the instructions to either link your existing Quickflix Account to your Sony device or set-up a brand new Quickflix Account. This process will complete the registration of your Sony device and you will be able to start streaming Quickflix content on your device.

Firstly, ensure your device is connected to the internet either with a LAN cable or wirelessly (depending on the Sony device you have a Sony dongle (Wireless USB drive) may be required to connect wirelessly). You will also need to connect your Sony Bravia Blu-ray player to your TV using an HDMI cable or other means (please refer to the manual for your TV for further information).

All content on the Quickflix service is rated in accordance with the government censorship ratings (G, PG, M, RP13, R13, R15, RP16, R16, R18 in New Zealand).

As a Member it is important that you control who has access to your account to avoid any fraudulent use. It is also part of the Quickflix Terms and Conditions that you are responsible for preventing access by minors to inappropriate content.

To control access to content on connected Sony Bravia devices with Quickflix, select the following item on the menu system of your Sony Bravia device:

Menu > Settings > System Settings > Parental Lock

Follow the prompt on screen to change the control settings.  Only 2 settings are available; R18+ and PG which are labelled as “18” and “12”respectively.

As an additional security precaution, Quickflix provides a Parental Control function that limits access to certain classifications of content across all other platforms that Quickflix is available on. You may limit access on these platforms by creating a Personal Identification Number (PIN) which is separate to your Quickflix account password.

Click here to manage your Parental Controls or click on the link in the My Account section of the website and follow the instructions.

You will need a compatible Panasonic Viera TV to access the Quickflix service.

Ensure your TV is connected to the Internet and press the Viera Tools button (green button) on your remote control.    Select VIERA CAST or VIERA CONNECT – if Quickflix is available on your device you will see the Quickflix logo in one of the tiles on your TV screen; click on the tile to launch the Quickflix application.

Quickflix is available on all 2010 - 2012 model Samsung TVs, Blu-rays and Home Theatre Systems featuring the Samsung SmartHub.

To access Quickflix ensure your device is connected to the Internet and press the Smart Hub button on your remote control:

• On compatible 2010 - 2012 devices, the Quickflix Application may be pre-loaded on the SmartHub, so simply select the Quickflix logo to launch the application.  If the Quickflix application is not visible on the SmartHub, it can be accessed and downloaded from Samsung Apps.  Simply search for "Quickflix" or find the application in the Video section.

Once you've launched the Quickflix Application, sign in using your normal Username and Password.

Your device will automatically be registered to your Quickflix account when you stream your first title.

Quickflix Play is now available on an exclusive range of Samsung Android phones and tablets.

• Premium Galaxy (WVGA) - [ Galaxy Ace 2 , Galaxy Beam (8520) , Galaxy Beam (8530) , Galaxy R , Galaxy S , Galaxy S Advance , Galaxy S Super Clear LCD, Galaxy W , Giorgio Armani Galaxy S , Samsung W899] 
• Premium Galaxy (HD) - [Galaxy S3 LTE]
• Premium Galaxy (HD) - [Galaxy Note 2 , Galaxy S3 , Galaxy S3]
• Premium Galaxy (WXGA) - [Galaxy Note , Galaxy S2 LTE HD ]
• Mid-end Galaxy (QVGA) - [Galaxy Chat] , 
• Premium Galaxy (qHD) - [Galaxy R Style] , 
• Premium Galaxy (WVGA) - [Galaxy Reverb , Galaxy S DUOS , Galaxy S2 , Galaxy S2 LTE , Galaxy Victory]

• New Tablet Galaxy Wi-Fi (WSVGA) - [Galaxy Tab 2 Wi-Fi (7.0) , Galaxy Tab Wi-Fi 7.0 Plus ] 
• New Tablet Galaxy (WSVGA) - [Galaxy Tab 2 (7.0) , Galaxy Tab 7.0 Plus ]
• Tablet Galaxy Wi-Fi (WXGA) - [Galaxy Note Wi-Fi 10.1 , Galaxy Tab 2 Wi-Fi (10.1) , Galaxy Tab Wi-Fi 10.1 , Galaxy Tab Wi-Fi 7.7 , Galaxy Tab Wi-Fi 8.9 ]
• Tablet Galaxy (WXGA) - [Galaxy Note 10.1, Galaxy Tab 10.1, Galaxy Tab 2 (10.1) , Galaxy Tab 7.7 , Galaxy Tab 8.9 , Galaxy Tab 8.9 LTE ]

Quickflix is preloaded on the smartvu Dongle. Simply find the red Quickflix logo on the home screen and download the latest version of the Quickflix application

For new Members, head to www.quickflix.co.nz/smartvu for the latest trial offer.

Existing Quickflix Play Members can simply login and enjoy!

As a Member it is important that you control who has access to your account to avoid any fraudulent use. It is also part of the Quickflix Terms and Conditions that you are responsible for preventing access by minors to inappropriate content.

As an additional security precaution, Quickflix provides a Parental Control function that limits access to certain classifications of content based on provision of an additional Personal Identification Number (PIN) that is separate to your Quickflix Account Password.

You can manage your Parental Control settings through the Quickflix website. Any restrictions you place on accessing content will be applied across all platforms that Quickflix is available on with the exception of Sony Bravia devices, which have their own control functionality (further details can be found below).

Click here to manage your Parental Controls or click on the link in the My Account section of the website and follow the instructions.

All content on the Quickflix service is rated in accordance with the government censorship ratings (G, PG, M, R13, R15, R16, R18, RP13, RP16, R in New Zealand).

As a Member it is important that you control who has access to your account to avoid any fraudulent use. It is also part of the Quickflix Terms and Conditions that you are responsible for preventing access by minors to inappropriate content.

Head to your Sony device and select the following menu items:

Menu > Settings > System Settings > Parental Lock

Follow the prompt on screen to change the control settings.  Only 2 settings are available; R18+ and PG which are labelled as “18” and “12”respectively.

As an additional security precaution, Quickflix provides a Parental Control function that limits access to certain classifications of content across all other platforms that Quickflix is available on, based on provision of an additional Personal Identification Number (PIN) that is separate to your Quickflix Account Password.

Click here to manage your Parental Controls or click on the link in the My Account section of the website and follow the instructions.

You can connect your Facebook and Quickflix accounts in a number of ways:

1. When you sign-in to your Quickflix account you can select the Facebook button:

• The first time you do this you will be prompted with a pop-up box to sign-in to your Facebook account and then you will be prompted to sign-in to your Quickflix account which will then link the two accounts.
• The next time you visit the Quickflix site, you can just sign-in using your Facebook details or if you already have Facebook open in your browser you will automatically be signed-in.

2. If you are already signed-in to your Quickflix account, head to the My Account section of the website and click on the 'Manage Sharing' tab and follow the process outlined above.

3. You can also share any page on the Quickflix website at any time by clicking on the share links and signing-in to your Facebook account.

You can link your Quickflix account with your Twitter, Windows Live or Google+ accounts using the same methods outlined above.

Yes you can. Simply sign-in to your Quickflix account and go to the My Account section of the website. On the Manage Sharing tab you will have the option to connect your Quickflix account to your Facebook account and you can then choose whether you want to automatically post certain events and actions to your Facebook feed, such as when you watch a Movie or write a review.

You can automate sharing your Quickflix activity on your Twitter, Windows Live or Google+ accounts using the same method outlined above.

You can rate or add reviews for any of the movies or TV shows available on Quickflix via the Quickflix website. Simply click on the number of stars you wish to give a title anywhere you see them on the website. You can also add a detailed review on the home page for each title.

If you are writing a review, please take care to not include any comments that could be considered inappropriate or discriminatory.

By rating titles you’ve seen it enables us to make better recommendations for titles you might like to see next. The more you rate the more we know about your likes and dislikes and the better our recommendations become. Your ratings also help us to recommend great titles to other members.

We accept payment via credit card and PayPal. Your payment method can be changed anytime through the My Account section of the website.We accept payment via credit card and PayPal.

Quickflix uses first class encryption software (known as 128 bit SSL technology) to encrypt your payment details.

If you have taken up a Quickflix subscription you first subscription payment will be charged on the day you subscribe or if you have taken up a special promotional offer that gives you a free trial period, your first payment will be due at the end of the trial period.

Subsequent payments are then due every month.  Your bank statement will show our merchant trading name - Quickflix - and the monthly charge.

You may view your transaction history under the My Account section of the website by clicking on the Payment Details link. If you are still concerned that you have been incorrectly charged, you may either email or call the Member Care team.

Quickflix will store your payment details on its secure servers. By setting-up a Payment PIN any future Pay Per Play purchases can be made quickly, easily and securely by just adding your 4-digit PIN rather than having to enter your complete details again.

Yes, you can change your Payment PIN and Payment details at anytime under the Payment Details section of My Account.

If you have forgotten your Payment PIN we will need you to re-enter your Payment Details for security reasons after which you will be prompted to set-up a new Payment PIN. You can do this at anytime under the Payment Details section of My Account.

If you take up a Quickflix subscription there is a one-off Joining Fee charge  of $5.00. This charge is added to your first monthly subscription payment.

The Joining Fee is not charged for Pay Per Play purchases.

To cancel your subscription please call our Member Care Team. Your monthly subscription charge will not be refunded of part refunded if you choose to cancel part way through a billing period.

Yes. You will use up some of your broadband allowance when you stream a Pay Per Play movie. Your broadband allowance is simply a limit on the amount of data that can be transferred over your broadband connection. Any internet use counts towards your total broadband usage. If you are near your limit, you should check with your Internet Service Provider (ISP) how much of your allowance is remaining before watching a movie. Please note that some ISPs zero rate Quickflix, in which case any data you use streaming Quickflix will not count towards your monthly allowance. Please check with your ISP for further details.

As a guide, each standard definition Pay Per Play movie will use between 0.8GB and 1.5GB of your broadband allowance. Broadband charges are your responsibility.  To assist you, we publish the actual file sizes of our Pay Per Play movies on most of our platforms.

Also, please be aware mobile broadband services have fluctuating performance that may affect the quality of your playback.

Charges for data usage by your Internet Service Provider (ISP) are not included or covered by your Quickflix subscription. We suggest speaking with your ISP if you have any concerns about your data usage. Please note that some ISPs zero-rate Quickflix, so any data you use watching Quickflix content will not count towards your monthly allowance.

If you have forgotten your password click on the ‘Sign In’ link in the top right hand corner of the website and then click on the ‘Forgotten password?’ link and follow the instructions.

To update your personal details, Sign In and click on the My Account link in the top right hand corner of the website. In the My Account section you can update all of your account details.

Quickflix takes the privacy of your details seriously. Quickflix will not disclose or sell your personal information to any other organisation under any circumstances, without prior permission.

Please read our detailed Privacy policy for further information.

If subtitles have been provided by the studio, we will provide them as part of our service. We are also working with the studios to provide Closed Captioning and will be launching this service in the very near future.

Problems signing in or using the Quickflix website are usually because you need to delete your cookies and/or add Quickflix to your trusted sites list.

What is a Cookie?

A cookie is a file created by an Internet site to store information on your computer, such as your preferences when visiting that site. When you visit a site that uses cookies, the site might ask your browser to place one or more cookies on your hard drive.

What are Trusted Sites?

Trusted sites are sites you have specifically indicated to be ones that you trust not to damage your computer or information. The security level for trusted sites is set to medium (but you can change it to any level).

The instructions to delete cookies and/or add Quickflix to your trusted sites will vary depending on the browser you are using. Please use your browser’s Help to get the instructions on how to do this.

If you are still experiencing problems accessing our website once you have done the above, please contact our Member Care Team who will  attempt to assist you.